Refund/Return Policy

Return Policy

Unless Grey Joose has made a mistake with your order, there are no returns or trade ins. 

We understand that taste is subjective and if a flavor doesn't fit your palette, please allow it to steep an additional few days to a week.

Grey Joose does not accept returns or exchanges for hardware including mods, tanks, coils, and (closed device/high nic devices).

Damaged merchandise must be reported to Grey Joose immediately upon receipt of shipment. In order to expedite a damage claim with the shipping company, please document any shipping damage with detailed photographs showing the damaged shipping box, packing materials, and damaged products.

Shipping charges are non-refundable.

Exceptions to the above are made solely at the discretion of Grey Joose Discrepancies must be reported to Grey Joose within 2 weeks of receiving the package. A 25% re-stocking fee to all customers who send back any Grey Joose product new or used.